Support Delivered
at Home

GA Foods’ Support Delivered at Home is a comprehensive program to provide in-home services to address Social Determinants of Health (SDoH). The program is built around our nearly 50-year history of providing these services for older adults and those needing additional assistance to remain independent.

Service is provided by representatives trained in assisting older adults
Representative can enter home with member’s approval to store items and discard container
In-home visit offers the opportunity for safety and environmental checks, surveys, etc.

Telehealth counseling with a Registered Dietitian
Ideal for members with chronic conditions or after discharge from the hospital
Specialized menus include:
- Diabetes
- CHF, Hypertension
- Malnutrition, Cancer, HIV, Wound Healing, Surgical Recovery
- Obesity
- Dysphagia
- Chronic Renal Failure
- Maternal Health
- Fall Risk

GA Foods interfaces automatically with health plan systems to receive referral information.
Our Customer Care team manages the entire referral outreach and delivery set up process.
Custom scripts, skip-trace bad phone number searches, and automated text messaging improve acceptance rate.
Performance metrics available in real-time to health plan.

Tablet-based system allows custom surveys of your members
Common observations include:Working oven
- Working microwave
- Unsafe throw rugs
- Extension cord trip hazards
- Verification of member having case manager contact information
- Last PCP visit
- Flu/COVID vaccination status

Field Service Representatives pass stringent background checks, including fingerprints, driving record reviews, and ongoing drug screenings
Staff will deliver meals into members’ homes and place in freezer, if desired by the member
Team is trained to do basic safety observations in the home
Representatives receive 40 hours of training annually, including HIPAA, Safety, and Elder Sensitivity

Measure C04 – Improving or Maintaining Physical Health
Proper nutrition is vital to maintaining physical health and independence
Measure C06 – Monitoring Physical Activity
Our Field Service Representatives regularly observe your members’ physical activity, mobility and balance
Measure C07 – Adult BMI Assessment
Maintaining a healthy weight is important to avoid obesity and malnutrition
Measure C17 – Reducing the Risk of Falling
Our Field Service Representatives examine your members’ residences for fall risk hazards
Measure C21 – Getting Needed Care
Delivery tablet questions address PCP and Care Manager access
Measure C28 – Members Choosing to Leave the Plan
Adding home-delivered meals as a supplemental benefit improves member satisfaction and will reduce involuntary disenrollment
Measure C32 – Foreign language interpreter and TTY Availability
Our Care Center team can assist members in over 240 languages

Nutrition education can remove barriers and increase participation and engagement
Helps address health literacy and instill long-lasting healthy habits
New content created each month by our team of Registered Dietitians

Field Service Representatives build strong relationships with LTSS and chronic care members who come to see them as trusted partners in their care team after repeated visits
Care Center personnel are trained to demonstrate empathy and concern when interacting with your members

Delivery tablets used by Field Service Representatives time stamp and geo-encode all activity
Signatures are captured and transmitted in real-time
Delivery vans are tracked via GPS with a system to alert management of unusual activity, delays, or route departures
All member data is available to health plans in real time in a custom portal

Good nutrition improves physical stamina and balance
Environmental safety assessments identify risks and reduce hazards, particularly in living rooms, where 31% of falls occur
Ease of meal preparation limits need for extended standing and activity in kitchens, where almost 20% of all in-home falls occur