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Member Experience

Giving your members the best experience possible is our main focus. We go beyond meals because member satisfaction impacts Star Ratings, NPS, and CAHPS scores.

Every Member Matters

As your healthcare partner, we understand the importance of quality care and outstanding member experiences to your members and your organization. Our approach to meal-delivery benefits is more than supplying food. We take a holistic approach examining the entire member and case management experience. We use innovative techniques to set a new meal-delivery partnership and quality standard.

Our Delivery Team

GA Food’s owned-and-operated delivery fleet allows us to provide your members with an exceptional meal delivery experience. Depending on the location, our Delivery Care Team hand-delivers your members’ meals directly into their homes. We never leave it on the doorstep unless instructed. 

They are also fully trained in recording home observations, acting as your second set of eyes. This GA Foods exclusive member care and real-time data can be leveraged to enhance your NPS, CAHPS, and Star scores and ratings.

We place meals in the freezer
We record basic living and safety observations for case managers
We conduct member health and satisfaction surveys
We capture proof of delivery for missed appointments

Our Care Center

We deliver quality care and support for both members and case managers. Our customer care representatives are trained in compassionate care for older adults and are experts in the referral process. With a 97% positive satisfaction rate, we’re dedicated to providing your members with attention and service they can rely on.

90+ Customer Care Representatives
Available 8am-8pm ET Monday – Friday
We manage 12,000 calls/day & 600+ emails/day

Nutrition Therapy

Our medical nutrition therapy (MNT) program offers your members complete, one-on-one telehealth access to our dedicated, full-time team of Registered Dietitians for nutritional education and therapy. From post-discharge members to those managing chronic diseases, they can receive support for holistic care and memorable member experiences.