At GA Foods, we are dedicated to providing more than just high-quality home delivered meals—we aim to offer a comprehensive, convenient, service that prioritizes our customers’ overall health and well-being.

• Our staff of Registered Dietitians design our wide variety of meals, which includes medically tailored meals to support chronic conditions.
• Meals are flash-frozen to maintain freshness and guarantee nutritional integrity.
• We deliver the total meal system, which means that all our frozen entrées and sides come with fruit, juice, and whole grain bread for optimal nourishment.
• In addition to our frozen meal line, our product offerings include fresh produce boxes, grocery boxes, and shelf-stable meal boxes.

Our Delivery Care Team (DCT) sets us apart from other medically tailored meal companies. Our DCT hand delivers meals to members across the country, pass stringent background checks, undergo regular screenings, and are trained in elder care. In addition, our DCT use tablets to collect actionable data and screen for social risk during each delivery, working in conjunction with an integrated reporting system to guarantee excellence in every aspect of our service.

Our white-glove delivery service extends into the home in numerous ways:

1. Meal Handling and Sustainability

We take pride in our Green Initiative. Not only does our DCT ensure that meals are placed in the freezer upon request, but they also handle the recycling of packaging materials. This commitment to sustainability helps reduce waste and makes our customers’ lives easier.

2. Custom Meal Delivery Vehicles

GA Foods delivery vehicles are custom built, featuring our logo wrapped around the truck. Our vehicles are temperature-controlled to maintain meal freshness. We also have the ability to separate different temperature needs for clients that receive our shelf-stable options. All of our vehicles have GPS tracking and automatic event recorders to ensure the safe transport of products.

3. Member Health & Satisfaction Surveys

Customer health and satisfaction are our top priorities. We conduct regular surveys to gather customer feedback on our service. This information is crucial for us to refine our services and better meet our customers’ needs.

4. Basic Living & Safety Observations

Our DCT is trained to record basic living and safety observations during their visits. These observations are shared with case managers to help monitor the member’s living environment and ensure the utmost safety and comfort.

5. Proof-of-Delivery & Redelivery Tracking

To ensure that our customers receive their meals as planned, we capture proof-of-delivery. In cases of missed appointments, our system tracks re-deliveries meticulously to accommodate our customer’s schedule and preferences. Customers have the option to receive text updates on their delivery status from our DCT.

6. Comprehensive Reporting System

• Delivery Report: Details each delivery’s status and ensures meals arrive as scheduled.
• Redelivery Report: Tracks instances where redelivery is necessary, ensuring efficient service.
• Surveys and Observations: Collects valuable feedback and observations to refine our service.
• Sign Sheet Report: Verifies successful deliveries through recipient signatures.
• Member Meal Utilization Report: Provides insights into customer meal usage patterns for tailored service.
• Member Encounter Report: Records interactions with DCT to maintain high service standards.
• Evaluation: Regular assessments to ensure continuous improvement in service quality.
• Post-Discharge Census: Tracks follow-up services for health plan members recently discharged from care.
• Call Inbound Report: Monitors incoming calls to ensure prompt responses.
• Exception Report: Documents any issues or deviations from the standard process to quickly address and resolve problems.
• Tracking Numbers Provided Within Hours: Allows customers to monitor the status of their meals in real time.

Hear what our customers have to say about their meal delivery experiences:

“It was a pleasure to welcome our delivery driver into our home today. He was prompt, professional, personable, knowledgeable and friendly. He was instrumental in offering assistance to me and my husband regarding the various meal boxes. He thoroughly explained how the ordering/delivery process would work each week. It was truly a pleasure meeting him. I hope we are fortunate to have him as our route driver in the future.”

“Our delivery driver is awesome. She is always willing to help us any way she can. She is great about bringing us whatever we need. I couldn’t ask for a better driver. She always comes in with a smile on her face….”      

GA Foods is constantly evolving to meet the diverse needs of our customers and break down barriers in access to healthy, nourishing, food. We are committed to the continuous improvement of our products and services to provide an exceptional customer experience, designed to enhance the overall health and well-being of the populations we serve.

Reach out to marketing@gafoods.com to learn more about our products